What our customers say:
We work hard to deliver outstanding products and services, so we are especially proud when customers take the time to tell us how much they enjoy their new bathroom.
Below is a selection of the wonderful things our customers have said about us:
Lee and Aqua, and now have two great looking bathrooms, that I am really pleased with. Lee was really helpful with possible layouts, great suggestions from bathroom fittings to the tile options. Always very friendly and responsive and a good project manager. Lukasz and the guys did absolutely everything from start to finish from stripping out the old bathroom and installing new fittings, plastering the walls, electrics through to the tiling – it was great to have one team throughout – and all done to a very high quality finish. They were really pleasant to work with, ensured there was minimum disruption as the work was ongoing and kept the place really tidy. I would highly recommend Lee and the team!
We used Aqua Bathrooms Twickenham for our refurb. Lee was very helpful from start to finish of the job. He helped us with the design & advised us which units would go best in the space that we have. Tony installed the units, laid the new floor, fitted a new shower & fully re-grouted the bathroom. Cannot fault his work.
We are very happy with it, & the great service that we have received. It looks lovely. I would definitely recommend Aqua Bathrooms to anyone that was thinking of getting a new bathroom fitted.
We needed a made to measure glass screen for our shower. I got in touch with Lee from Aqua bathrooms, who then sent someone round within 24 hours. The person took the measurements that were needed and came back within two weeks to fit the shower door. I would just like to say that I am extremely happy with the work that was carried out, the professional attitude and the speed at which this was done. I would highly recommend Aqua Bathrooms to anyone.
Great service, we are doing am massive refurb in our flat and Lee from Aqua was helpful straightforward and supportive. Great high end products without the cheesy sales pitch, also were the best prices we got out of several quotes from different showrooms around Richmond.
A huge thanks to Aqua Bathrooms, in particular Lee Darbon for all his help, advice and support in two recent bathroom projects. The service and whole experience far exceeded my expectations. I had initially approached Aqua Bathrooms for their assistance in the furbishment of a newly built loft shower room. Lee guided me through the various options and advised on the best design for the space available.
The end result was fantastic, so much so that I decided to repeat the experience and enlisted Aqua again to totally refurbish the ‘family‘ bathroom. This involved additional building work which Lee also co-ordinated. He continues to ensure that the finished job is as planned and to my satisfaction.
Aqua were professional, dependable and I could place my trust in them to deliver a quality solution. I would absolutely recommend Aqua without hesitation and should I move house again I will certainly be using them in the future! So many thanks Lee, and not forgetting David for all the cups of tea on my numerous visits to the showroom!!
Our project was to convert a bedroom into a new bathroom and then dismantle our old bathroom. It took us a while to make a decision about who we should get to do this, getting quotes from various builders etc but I am actually really glad we went with Aqua Bathroom and couldn’t be happier with the results.
From the beginning I was impressed by how speedy any communication was with the shop and Lee. When a start date was agreed and work started I’d initially thought that 4 weeks seemed a long time to get the work done but we watched carefully as the work progressed and noted at every step Lukasz’s careful attention to detail. He was working in a confined space with no storage and he was very careful to contain his work to the minimum amount of disruption at all times, even though this was extremely difficult.
Every evening the area was left tidy and his work ethic was amazing – always on time, polite and hard working. Every little issue I had was quickly resolved and agreed and the end result has surpassed all our expectations – the finished room is amazing with tiling so neat it is almost a work of art.
We have lived in our house a long time and have had many building projects and contractors here over the years and I can honestly say that Aqua Bathroom stand out as being the most professional and pleasant of them all, so I really couldn’t recommend them highly enough.
From the very first time I walked into the Aqua showroom Lee has been exceptionally helpful, friendly and knowledgeable. No matter what I asked him to do he took it in his stride and found a way to achieve it. His extensive knowledge of what is available helped him to suggest options to us which we had not considered.
Lukasz is, without doubt, the most careful and accurate workman I have ever met. His attention to detail and the standard of his work is second to none. We are delighted with our bathroom and would have no hesitation in recommending the team at Aqua.
Five stars! Ali.
Aqua Bathrooms recently carried out a complete refurbishment of my very small bathroom. The project required the removal of the existing floor to ceiling wall tiles, all fixtures and fittings and extending the area by removal and replacement of one wall.
From the start Lee Darbon was very helpful and efficient in recommending new fittings, tiles, lighting, etc., and producing estimates for the work. The project was started and completed within the given timescale and at the estimated cost.
The quality of the workmanship of Kris and Lukasz was second to none. I am delighted with my new bathroom and would have no hesitation in recommending Aqua Bathrooms to others.
My new bathroom is wonderful. I am so pleased that I went to Aquabathrooms whose standard of work was very high. The work was undertaken quickly and they were most helpful & reliable. I would have no hesitation in recommending Aquabathrooms.
We have used Aqua Bathrooms to install two new bathrooms for us. From the word go we found them to be very professional and accommodating. Their design ideas greatly assisted our final plans.
Both bathrooms have been finished to a very high standard and we would congratulate Lee and his team on the very efficient running from start to finish. We can strongly recommend Aqua Bathroom!
Initially Aqua Bathroom were just going to do the family bathroom for us but the result was so amazing that we decided to go ahead and have the en-suite done to the same high standard.
Lee helped enormously with the choosing of sanitary ware, tiles and the layout of both rooms. His design maximized the available space and both rooms look much bigger and lighter than before.
Kris and his team worked at a tremendous pace and everything was done immaculately with great attention to detail. The whole experience was far smoother than I could have hoped and I wouldn’t hesitate to recommend them!
I needed a knight in shining armour and I got one. No sooner did I tell Lee that I needed urgent help than he was on the case. I did not have a clue and, unlike many of my friends, did not relish the thought of a bathroom make-over and all the choices and decisions that would entail, let alone the disruption (including taking up a sunken bath).
Lee guided me through the whole process and the result is a work of art in black and white. Kris and Dominic were the ideal team, working hard against the clock in the run-up to Christmas and keeping disruption to a minimum.
Their workmanship was meticulous and my bathroom has been transformed.
It is an easy task to say that Aqua Bathroom is without a doubt a very professional Company.
The service provided by Lee and his team is excellent, competitive, on time and of a very high standard. They should be proud of what they have achieved in this very competitive market and I am sure that, if they are able to keep the high standard of their service, they will be very successful for many years to come.
On the negative side there is a problem with Lee as he is an Arsenal supporter but of course nobody is perfect!!!
Aqua Bathroom gave us a good customer experience in terms of a high quality and bespoke specification exactly to our needs with good access to a nice variety of high quality suppliers.
The build work was done bang on plan and to the price and timescale agreed and to a high quality of finish.
All in all a great result.
Lee and his team transformed my very old bathroom into something wonderful. I would definitely recommend Aqua to anyone.
I discovered Aqua Bathroom while walking around Marble Hill and from the first time I fell in love with the products I saw. When our bathroom started having problems, I had no doubt that I’d contact Aqua Bathrooms to carry out the works for us.
It’s not the cheapest, but since the moment I met Lee, I knew I had to choose them, he understood our needs, what I was looking for and came up with a design that actually made our bathroom look much bigger (even including more storage inside it!)
Regarding the works, Kris was really good, the finishing details are just perfect and although we had a couple of issues, everything was sorted out promptly and with a very professional touch. Works were finished on time, and we couldn’t be more please with the result. I’d definitely recommend them!
We couldn’t be happier with our fabulous loft bathroom. Lee and the team did an amazing job. Lucasz the builder and his crew are a pleasure to have in the home as well.
They are tidy, respectful and bring their own lunches, drinks etc. They tidy up after themselves every evening before they go home, meaning the disruption to the household is kept to a minimum.
We love their work so much we’re having them do a second bathroom!
Lee & his team of craftsmen transformed a small 40 year old bathroom into an immaculately tiled shower room by following our own designs to the letter.
No fuss. No problems, just solutions. Lee's product knowledge is impressive.
Already forward planning for the next project on this old Victorian house.
We recently used Aqua bathrooms to completely refurbish our en suite bathroom. Despite worries about the awkward space (150 year old wonky floors & walls) and possible disruption, progress was smooth and the result exceeded our expectations. Lee was very helpful in designing the bathroom and helping us select products, whilst Lukasz and his team installed and decorated to an immaculate standard. I would highly recommend Aqua.
Aqua Bathroom performed a complete replacement of our existing small bathroom a few months ago. Lee was very helpful with the initial planning, considered all of the layout implications with care and suggested which fittings would be best suited.
The standard of the installation by Lukasz was impeccable and he always left the place spotlessly clean. We couldn't have been happier with the end result and the quality of the fittings also seems excellent so far. Would highly recommend, and will return for future bathroom work without hesitation.
Aqua bathrooms helped us design and install a new bathroom. Lee was particularly helpful in recommending certain products and gave a very detailed breakdown of the proposed work. The quality of work is outstanding - the builders were very tidy and helpful.
Removal of the old bathroom was done quickly and efficiently and all the rubbish was removed daily from the property.
The fixtures are of a high standard even though the prices are comparable with other certain high street bath stores where the quality is lacking. I would recommend Aqua Bathrooms to anyone wanting a high quality finish at a reasonable price.
Lee was very helpful with the design and planning of our new bathroom. The quote and amendments were always delivered quickly. The work started when we were told it would and it was all finished to a very high standard.
During the time the work took to complete, the team kept the area clean and tidy. We now have the benefit of a modern bathroom and must thank the team from Aqua Bathroom for their hard work and professional approach to the project.
Bathrooms are the most complicated refurbishments and we needed someone who can operate as a 'one stop shop' from initial design through to completion. Aqua proved to be the perfect company, with a good eye for design, commitment to schedule, excellent detailing and workmanship, at a cost effective price. Of the many things that impressed us one in particular was the thought they put into the design even down to how the tiles line up, the sort of details that can easily be missed.
If you want a high quality and modern bathroom these are the guys to use.
Thanks again for all your help and hard work.
We have bought new bathrooms and fittings three times now from Aqua and they have never disappointed. Although we have looked at prices and goods elsewhere, Lee has consistently beaten every other quote and offered higher quality goods each time.
Staff are always friendly, delivery is always when promised and all questions are answered (no matter how silly they must sound). My builders also always recommend going to Aqua as they find dealing with them a real pleasure. I would be happy recommending them to anyone and will always use them going forward.
I went to Aqua Bathroom because it was local and because on-line feedback was very positive. I was still a little nervous as I wanted two rooms done at the same time: the main bathroom and a wc/cloakroom. This could have been horribly disruptive, but, happily, all the good word of mouth turned out to be true.
Lee at Aqua made sure the process was painless. He took my rough design and made it work. Everything happened the way it was supposed to. Pre-agreed timings and prices were all respected. The installers arrived on time and did a great job. I'm very happy with the result. I thought this was an excellent service and recommend it highly.
We asked 4 bathroom companies to quote for a bathroom refurbishment, all sourced through the Best Of Richmond website. One didn't answer our email, one came to have a look at the job but never came back to us, and one took a very long time to quote.
Lee from Aqua turned up on time, was very professional and it was clear from the outset that he understood his products very well (down to individual dimensions of product ranges) and what was possible in our bathroom, making great suggestions most of which we ended up implementing.
Lee's quote came through promptly, with a schedule of payments and full detail. We visited him in the showroom which he opened on a Sunday especially for us. His knowledge of his products was invaluable, and throughout the process he provided us with electronic designs to show us our most recent choices of furniture and configurations.
Work began and the two guys on site were excellent throughout. They kept us fully informed on the work that was being done, and consulted us when necessary. They left as little mess as possible, leaving the house tidy at the end of each day.
The quality of the work is excellent and we are delighted with our new bathroom. Lee, Lukasz and Arthur gave us complete peace of mind throughout and we wouldn't hesitate in recommending them.
We used Aqua Bathrooms to supply high specification sanitary ware, shower screen and faucets for the refurbishment of our master ensuite bathroom. In the first instance Aqua responded to our challenge to quote for a detailed spec and compete head to head on price with two other very respected suppliers.
Aqua was able to compete on price and won the order. What really set Aqua apart from other suppliers was the personal and very friendly and helpful service.
Aqua responded to requests to swap out 2 sinks for smaller alternatives, to identify, source and even fit replacement parts to other bathrooms in the house, and to organize the supply and fitting of a large bespoke shower enclosure.
The advice and support from Aqua were extremely valuable and helped make this part of the project run smoothly. We will have no hesitation to use them again on the next phase of works at our house.
We used Aqua Bathrooms for our disabled daughter's accessible shower room and have just asked them to do an upstairs bathroom and ensuite. We found them very helpful, friendly and prompt, even when we had special requirements or needed design changes.
They gave handy hints and recommendations and the prices were also keen. Sanitary ware arrived on time and looked exactly as described. Aqua Bathrooms were recommended by our builders (BLS), and they coordinated between themselves, so we didn't need to worry about deliveries or details.
My daughter's shower room looks great and thanks to Aqua Bathrooms, the whole process has been much easier than we anticipated. We have no hesitation in recommending Lee and his team.
Very good range and great service from ordering to delivery. They came up with some great ideas to improve our design and the small showroom really has allot packed into it.
We’re very pleased with our new bathroom and especially the service you provided, both pre sales, providing the design and costing various product options, and the after sales service when I needed to change items originally ordered.
Aqua bathrooms did a brilliant job helping us to design our bathroom, we never felt hurried or rushed into making decisions, and their fitting service was second to none.
Lee and his team were always there to answer our questions - and when one component was delayed by suppliers (not Aqua!) Lee kept in touch at every stage, keeping us informed of progress until it was delivered.
We are thoroughly enjoying our fabulous bathroom, and would have no hesitation in using Aqua bathrooms again or recommending them to others.
During bathroom renovations we had been let down by another supplier which meant that we were not going to have a sink/vanity unit for 3 weeks! Aqua Bathroom were able to find a similar product and have it delivered the day after we placed our order. It arrived exactly when expected in full working order! Many thanks!
Aqua Batroom were recommended to us by a friend and did a great job for us! Very good quality, very fast, very clean, very personable - nothing was a problem. I would highly recommend to anyone who is re-doing their bathroom.
We recently used Aqua Bathroom for the purchase of our bathroom and shower room. The company (in particular Lee Darbon) exhibited an impeccable level of customer service and direction for an excellent end to end solution from planning to after sales.
Lee and the team were always very welcoming, met all deadlines and were accommodating to changes. In addition, they present an extremely well stocked showroom and have an extensive list of suppliers to chose your products from. Every business could take a valuable lesson from Aqua Bathrooms and we would highly recommend them to everyone.
Our shower broke down 3 days before we were supposed to go away on holiday. we urgently needed to replace it. Lee Darbon-projectmanager and owner of Aqua Bathroom was very helpful and efficient, He ensured that Our new shower was fitted for us before we went away dispite the short notice!
The new shower is great exactly what we were looking for and . the height of the shower was adjusted to our liking - nothing was too much trouble! Very happy with this service and the standard of the fitting. This company and the employees are professional, reliable , and work to a high standard .
Thank you Lee & the team.
I discovered Aqua Bathrooms at the end of last year and have been to them several times since for advice and to order bathroom furniture. They have some beautiful bathroom furniture and accessories in their Twickenham showroom, which is well worth a visit for inspiration and ideas.
I have mainly dealt with Lee at the showroom and he is friendly, helpful and full of useful advice and ideas! The deliveries I have had have all been prompt, correct and Lee has kept me informed of expected delivery times etc. I can really highly recommend Aqua Bathrooms as they have beautiful bathrooms and the great service of a local, family run business.
We worked with the Lee and the team at Aqua to strip out our old, tired bathroom and completely refit with a beautiful shiny new one. They did the complete project, from designing our new bathroom, ordering the products, ripping out the old bathroom, re-plumbing and replacing boiler and pipework, new flooring, tiling...everything! And they did it to the highest standard, we really could not be happier.
They even did a few extra bits and bobs for us which weren't part of the original spec. They were also extremely tidy and always left the house and bathroom in imaculate condition at the end of every day. We could not recommend Aqua highly enough - thank you Aqua!
Aqua renewed a bathroom for us. We are delighted with the result. We recommend them unhesitatingly so much so that if anyone wants to come here and see the bathroom for themselves we would be happy for to them to do so. Meticulous workmanship leading to a beautiful finish-a good showroom selection beforehand too.
We retained Aqua Bathrooms for the complete strip-out, re-plumbing, re-wiring and lighting, re-flooring and re-tiling of walls and floor and the installation and commissioning of all equipment in our two bathrooms and third WC. The works were completed within budget and agreed amendments and we were very pleased with the results both from the viewpoint of function and aesthetics.
While a fairly complex project took longer than originally envisaged it would be fair to say that this was primarily due to some necessary changes in the original specification particularly in relation to the placement and performance requirements of a second pump.
Later changes requested were accommodated and all personnel did their work carefully and well, were a pleasure to work with and looked after their own requirements placing no burden on us. We are pleased we chose Aqua Bathrooms and would certainly consider them first for any further work we might require.
We used Aqua bathrooms to completely strip out an old bathroom and to install a new one. From the first moment we stepped into the shop to the final stages we received great and friendly service. Nothing was too much for Lee and his team.
Lee's knowledge of the various bathroom products was really good and made the whole process easy for us. The team took a lot of pride in their work and were very considerate. Any problems and issues were resolved instantly with no drama's or resistance. I would recommend Aqua bathrooms to other people.